Goods damaged in transit
We want your goods to arrive in good order so we take all due care and pack and send your order with this goal in mind, however as we do not personally deliver your goods we are unable to take responsibility for any third party contractor who mishandles your purchase in transit from us to you. Should your purchase not arrive in sound condition contact us so we can investigate and resolve as soon as possible!
We offer insurance at an extra cost if you wish to be covered for damage in transit of your purchase.
Note: We are unable to accept open items for return, due to the nature of our products.
Unopened items may be returned no later than 7 days after the items have been delivered. If you wish to return these items please contact us and we will give instructions and a Return Authorisation Number (RAN#). Returned Items without a RAN# will be refused.
All items returned must be sent in a method that provides delivery confirmation. We will not be responsible for any items returned to us that do not arrive at our facility. Delivery Confirmation is a must.
Hydrogen Peroxide Australia will give high priority to correct any order that was found to be either incorrect or missing from your order. We will also pay the return shipping cost if the return is a result of our error. If you received a damaged, defective or incorrect item, contact us as soon as possible. All claims relating to incorrect shipments must be made no later than 7 days after the items have been delivered.
We are unable to accept open items for return due to the nature of our products. You can expect a refund in the same form of payment originally used for purchase, usually within 7 to 14 business days of our receiving your return at our facility. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us (RAN# is still required). In order to be entitled to a refund of shipping charges, order must be shipped back to us. All returns require a Return Authorisation Number (RAN#). If you need to return an unopened item for return please contact us for a Return Authorisation Number (RAN#). If your return is not due to our error, we will deduct the return shipping costs of your order from your refund. On items that have unfulfilled performance guarantees, please contact us for instructions.
Tax – Under current Australian Goods and Services Tax legislation, GST is not required on any of our products. All prices are shown GST inclusive if applicable.